Manually override age checks

ShipCompliant’s automatic age verification providers can’t always match your customer’s info to an of-age person in their database. You can manually override an unsuccessful age verification if this is the case. Deciding to override will not result in a vendor charge. 

Read the following to learn how to override a failed-result age verification by searching either for a name or a location.

  1. In ShipCompliant, go to Tools, then select Age Verification.

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  2. Click the Age Check Override tab.

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  3. Enter the customer’s name or address, or choose a state or location to search.
  4. Click Search Customers.
  5. Select the checkbox next to the person(s) whose age you’d like to verify manually.
    • If there is an orange exclamation mark under the Is Of Age column, the age of that specific customer is not verified.
    • If there is a green check mark under the Is Of Age column, the customer's age is already verified.  

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  6. Click Verify Selected Customers.
  7. To make sure that you have an age verification record on file, you’ll be prompted to enter the following information:
    • The method of verification used to validate the customer’s age
    • The date of verification
    • Who performed the verification

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  8. Click Update.
  9. Once you’ve successfully verified the age of the selected customers, you’ll see a success message at the top of the page.

If you need help setting up automatic age verifications see the help article, How to enable age check verification.