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Address validation compliance failures

When entering order information into ShipCompliant, you may encounter an address validation compliance failure. The 3 most common address validation failures are: address is invalid, address is out of range, and address is not found.

Troubleshooting an invalid address

  • An invalid address is typically a PO Box, where shipping is prohibited.
  • An alternate address must be provided.

 

Troubleshooting an address that is out of range

  • An address that is out of range usually means that your selected delivery service will not ship to that address.
  • Other carriers may serve that address, so check with your selected carrier.


Troubleshooting an address that isn’t found

  • An address that isn’t found means ShipCompliant’s address validation service has no record of that address.
  • Check if any info is entered incorrectly, or if your customer has an alternate address.
    • ShipCompliant will suggest changes to addresses when available, but always verify these with your customer.