When entering order information into ShipCompliant, you may encounter an address validation compliance failure. The 3 most common address validation failures are: address is invalid, address is out of range, and address is not found.
Troubleshooting an invalid address
- An invalid address is typically a PO Box, where shipping is prohibited.
- An alternate address must be provided.
Troubleshooting an address that is out of range
- An address that is out of range usually means that your selected delivery service will not ship to that address.
- Other carriers may serve that address, so check with your selected carrier.
Troubleshooting an address that isn’t found
- An address that isn’t found means ShipCompliant’s address validation service has no record of that address.
- Check if any info is entered incorrectly, or if your customer has an alternate address.
- ShipCompliant will suggest changes to addresses when available, but always verify these with your customer.
- ShipCompliant will suggest changes to addresses when available, but always verify these with your customer.