All about Delivery Experience (DEX) customer scores

Customer scores are designed to reflect the quality of your customer’s delivery experience. Scores range from 0-100; the higher the score, the better their delivery experience. The score is calculated by dividing the number of packages delivered to the customer in the last 12 months by the number of packages delivered to the customer on the first attempt.

Customers are scored based on repeat deliveries, so new customers will not have score data available.

Finding and using customer delivery scores

1. In ShipCompliant, go to Orders, and click Ready.
   
   
   
   
2. You can see customer scores near individual customers’ names, on the right hand side, if they’re available.
   
   
   
   
3. Filter orders by score rating on the left hand side of the Orders page. Click High, Medium or Low to view customer orders with those scores.
   
   

Viewing the Customer Deliverability Scoring report

1. In ShipCompliant, go to Analytics, and click Analytics Reports.
   
   
   
   
2. Under Reports, click Fulfillment. Then click Customer Deliverability Scoring. This report includes customer information, deliverability score, and customer order information.
   
   
   
   
3. Edit the date range for the data you wish to include in the report.
   
   
   
   
4. To download the report, click the export function and select a format.